Delivery, Exchanges & Returns Policy

Order Processing & Dispatch

All orders are processed and dispatched within 1–3 working days after successful payment.
Please note that during peak periods such as new collection launches, promotions, and sales, order processing may take up to 10 working days due to high demand.

Once your order has been dispatched, you will receive a confirmation message or email with your delivery details.

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Delivery

Delivery timelines may vary depending on your location and the courier service used. Goldyn Adams is not responsible for delays caused by couriers, weather conditions, customs clearance, or other unforeseen circumstances once the package has been handed over for delivery.

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Returns Policy

We accept returns for a refund only if the item is returned within 10 days of receiving your order, provided it meets all the following conditions:
• The item must be unused, unworn, and unwashed
• It must be in its original condition
• All tags, packaging, and labels must be intact
• The item must be free from stains, odors, perfume, makeup, or damage

Any item returned that does not meet these conditions will not be eligible for a refund and will be sent back to the customer.

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Exchanges

We do not offer direct exchanges.
If you wish to change your size, color, or style, please return your item for a refund (if eligible) and place a new order for the desired item.

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Non-Refundable Items

The following items are non-refundable:
• Sale items
• Discounted or promotional items
• Gift cards

These items cannot be returned, refunded, or exchanged.

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Return Shipping

All return delivery methods and associated costs are the responsibility of the customer.
Goldyn Adams is not liable for lost or damaged return parcels. We strongly recommend using a trackable and secure courier service when sending back your return.

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Refund Processing

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–14 working days, depending on your bank or payment provider.